Grievances & Suggestions

Element II: Family Management

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An efficient, successful household and happy Family members go hand in hand. Family member grievances or suggestions are important to all of us, regardless of whether the problems or ideas are large or small. While we always encourage talking it out, there are some situations which may call for a more formal approach.

In these situations, to provide for prompt and efficient evaluation of and response to grievances and suggestions, our Family has established a formal Grievance/Suggestion Procedure for all Family members. It will always be our Family's policy to give full consideration to every Family member's opinion. There will be no discrimination against or toward anyone for presenting grievances or suggestions.

A grievance is any event, condition, rule, or practice which a Family member believes treats him or her unfairly. This covers a wide range of circumstances. A grievance may also deal with an attitude, a statement, or an opinion held by one Family member to another.

Remember, talking things over usually helps. When you have a grievance or other problem, let's talk it over first.

The Formal Grievance/Suggestion Procedure is as follows:

  1. Talk It Over With The Family First

    If there is anything bothering you, or if you have a suggestion, we would like to hear about it. If you feel that any condition, policy, practice, or action by our Family or by any family member is unjust, you should tell us about it and together we'll discuss the matter confidentially and in private at an appropriate time and place.

    If for some reason you do not have the opportunity to discuss the matter, or if the discussion does not lead to a satisfactory conclusion, then...

  2. Put It In Writing

    It makes a difference when you put your grievance/suggestion in writing _ understanding the situation and what you think the ideal condition should be, as well as some ideas for achieving your desired condition, will help us help you. Ask for assistance with presenting your complaint or proposed solution to a problem or situation. Explain the present situation, the desired condition, and your proposed solution/suggestion. Your grievance/suggestion could be a brief statement or a simple idea. Whatever it is, we want to know about it.

  3. Grievance/Suggestion Conference

    Together we will review the grievance/suggestion and sit down for a conference. This may be with or without the presence of other Family members. At this conference, you should feel free to openly discuss your complaint and your reasons for feeling the way you do. In most cases, the matter will usually be resolved at this stage.


The sole purpose of this Grievance/Suggestion Procedure is to give each Family member a chance to clear up any problem, complaint, friction, or grievance. In order for this policy to work, each Family member must want it to work, and be willing to do whatever it takes to make it work.

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